Contact Us
Get in Touch
We value your feedback and are here to help. Whether you have questions about using our tool, found incorrect information, or have suggestions for improvement, we'd love to hear from you.
How to Reach Us
General Inquiries & Support
For questions about using our tool, feature requests, or general feedback:
contact.shortsync@gmail.comData Corrections (Priority)
Found incorrect photo specifications for a country? Please include:
- Country name and document type
- The incorrect information you found
- The correct information with official source link
Response Times
| Data Correction Reports | Within 24 hours |
| Technical Issues | 1-2 business days |
| General Questions | 1-2 business days |
| Feature Requests | Reviewed weekly |
Response times are based on business days (Monday-Friday). We operate in UTC timezone.
What We Can Help With
Photo Requirements
Questions about specific country requirements, document types, or specifications.
Technical Support
Issues with the photo resizer tool, cropping, or downloading your photos.
Data Corrections
Reporting outdated or incorrect specifications with official source links.
Feature Suggestions
Ideas for new features, countries to add, or improvements to existing tools.
Frequently Asked Questions
Is Passport Photo Maker really free?
Yes, completely free. There are no hidden fees, watermarks, or premium features locked behind a paywall. We sustain the service through minimal advertising.
Are my photos uploaded to your servers?
No. All photo processing happens entirely in your browser. Your images never leave your device. We physically cannot access, see, or store your photos.
How accurate is your country data?
We source all specifications from official government websites and update our database regularly. Each country page links to the official source for verification. If you find any discrepancies, please report them.
Can I use this tool for visa photos too?
Yes! Our tool supports passport photos, visa photos, ID card photos, and other official document photos. Select your country and document type to see the specific requirements.
My country isn't listed. Can you add it?
Contact us with the country name and a link to the official government source for photo requirements. We prioritize adding new countries based on user demand and data availability.
The tool isn't working on my device. What should I do?
Try using a modern browser (Chrome, Firefox, Safari, or Edge). Clear your browser cache and ensure JavaScript is enabled. If issues persist, email us with your device type, browser, and a description of the problem.
Before You Contact Us
For the fastest resolution, please check these resources first:
- Photo Guides - Detailed tutorials for common photo types
- Requirements Guide - Universal passport photo requirements
- Country Database - Browse all countries with their specifications
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